MULTI-VENDOR PRIVACY POLICY

1. Introduction

This policy governs the use of [F G C MULTI-VENDOR PLATFORM], a multi-vendor e-commerce marketplace that allows independent sellers (“Vendors”) to list and sell products to buyers (“Customers”). By using the platform, all users agree to comply with these policies.

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2. Definitions

• Platform: The multi-vendor e-commerce website operated by [Company Name].

• Vendor: Any individual or business registered to sell products on the platform.

• Customer: Any user who purchases products on the platform.

• Administrator: The platform owner or authorized management team.

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3. Vendor Registration & Eligibility

1. Vendors must provide accurate and complete information during registration.

2. Vendors must be legally eligible to conduct business.

3. The platform reserves the right to approve, suspend, or terminate vendor accounts without prior notice if policies are violated.

4. Vendors are responsible for keeping account information updated.

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4. Product Listing Policy

1. Vendors must list only legal, authentic, and safe products.

2. Prohibited items include (but are not limited to):

   • Illegal goods

   • Counterfeit or pirated products

   • Stolen items

   • Harmful or restricted substances

3. Product descriptions, images, prices, and specifications must be accurate and not misleading.

4. The platform reserves the right to remove or modify listings that violate this policy.

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5. Pricing & Commission

1. Vendors set their own product prices.

2. The platform charges a commission or service fee per sale, as communicated during vendor onboarding.

3. All applicable taxes are the responsibility of the vendor unless otherwise stated.

4. Commission rates may be updated with prior notice to vendors.

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6. Orders, Payments & Payouts

1. Payments are processed through the platform’s approved payment gateways.

2. Vendor payouts are made according to the platform’s payout schedule.

3. The platform may hold payments temporarily in cases of disputes, fraud investigations, or policy violations.

4. Vendors are responsible for accurate bank/payment details.

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7. Shipping & Delivery

1. Vendors are responsible for order fulfillment and timely shipping unless the platform provides logistics services.

2. Shipping costs, delivery timelines, and methods must be clearly stated.

3. Vendors must provide valid tracking information where applicable.

4. Delays or failures in delivery may affect vendor ratings and account status.

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8. Returns, Refunds & Cancellations

1. Vendors must clearly state their return and refund policies.

2. Refunds must comply with the platform’s minimum refund standards.

3. The platform may intervene in disputes to ensure fairness.

4. Refunds may be issued to customers if vendors fail to resolve valid complaints.

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9. Customer Responsibilities

1. Customers must provide accurate delivery and contact information.

2. Customers must not misuse the platform or engage in fraudulent activities.

3. Abusive behavior toward vendors or platform staff will not be tolerated.

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10. Reviews & Ratings

1. Customers may leave honest reviews based on real transactions.

2. Fake reviews, review manipulation, or incentives for positive reviews are prohibited.

3. The platform reserves the right to remove inappropriate or misleading reviews.

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11. Intellectual Property

1. Vendors retain ownership of their content but grant the platform permission to use it for marketing and operations.

2. Vendors must not infringe on third-party intellectual property rights.

3. The platform will respond to valid IP infringement claims.

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12. Prohibited Conduct

Users must not:

• Engage in fraud or scams

• Provide false information

• Circumvent platform fees

• Use the platform for unlawful activities

• Harass, threaten, or abuse other users

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13. Account Suspension & Termination

The platform may suspend or terminate accounts for:

• Policy violations

• Fraudulent activity

• Repeated customer complaints

• Legal or regulatory requirements

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14. Limitation of Liability

1. The platform acts as an intermediary between vendors and customers.

2. The platform is not responsible for product quality, vendor actions, or delivery failures.

3. Liability is limited to the maximum extent permitted by law.

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15. Privacy & Data Protection

1. User data is handled according to the platform’s Privacy Policy.

2. Vendors must protect customer data and use it only for order fulfillment.

3. Unauthorized use of customer data is strictly prohibited.

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16. Amendments

The platform reserves the right to modify these policies at any time. Continued use of the platform constitutes acceptance of updated policies.

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17. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of [NIGERIA].

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